PRIVACY POLICY

Your trust is our responsibility - and your privacy, our promise.

Welcome to Nirban

This Privacy Policy explains how we collect, use, store, and protect the information you share while using Nirban’s services - including our website, mobile application, counselling sessions, active listening services, and any associated digital forms or communications.

By accessing or using Nirban’s services, you agree to the terms outlined here.

1. Information We Collect

We collect information to provide safe, personalized, and effective mental health support. The types of data we collect include:

a. Personal Information

  • Name, age, gender, and contact details (email, phone, etc.)
  • National ID (NID) or student ID (for verification where applicable)
  • Profile photo (for identification within the intern or client system)

b. Service-Related Information

  • Data from self-assessment tests
  • Booking and communication history with counsellors or active listeners
  • Session notes (if recorded by professionals), kept securely and confidentially

c. Technical & Analytical Information

  • Device and browser information
  • IP address and general location (approximate, not GPS-based)
  • Cookies and usage logs for site or app improvement

2. How We Use Your Information

We use your information only for legitimate, ethical, and service-related purposes, such as:

  • To provide, improve, and personalize Nirban’s counselling and listening services
  • To ensure user safety, quality of service, and ethical compliance
  • To contact you for appointments, updates, or support
  • To conduct anonymized research and data analysis on mental health trends
  • To improve app performance, design, and user experience
  • To train counsellors and interns ethically, using de-identified (anonymous) data

Note: We never sell or share personally identifiable information (PII) to any third party.

3. Data Protection & Confidentiality

Because Nirban handles sensitive psychological information, we maintain strict confidentiality and security protocols:

  • All user data is encrypted and stored securely.
  • Only authorized professionals and admins with confidentiality agreements can access limited necessary information.
  • Conversations during sessions are never recorded or shared without explicit written consent.
  • Interns and counsellors are bound by a Code of Ethics and Confidentiality Agreement.
  • In case of risk of harm (to self or others) or legal obligation, limited disclosure may occur - following ethical and legal guidelines.

4. Research & Data Use

We may use aggregated and anonymized data (that cannot identify you personally) for research projects on mental health trends, public reports, and awareness programs.

Before using data for any research purpose, Nirban ensures user identities are completely removed and data use follows ethical research standards.

5. Third-Party Services

Nirban may use third-party tools for communication, analytics, or payment (e.g., Google Meet, bKash, or Firebase). These third parties operate under their own privacy policies, and we ensure they meet reasonable data protection standards before use.

6. Your Rights

You have the right to:

  • Access your data and request a copy of it
  • Correct any inaccurate personal information
  • Withdraw consent and delete your data (subject to legal or ethical record-keeping limits)
  • Object to processing for non-essential purposes

7. Data Retention

Personal and counselling data is stored only as long as necessary for service and legal purposes. After that, it is securely deleted or anonymized for statistical use.

8. Children & Vulnerable Users

Nirban’s services are designed primarily for individuals aged 18 and above. For younger users, guardian consent is required before accessing counselling or assessments.

9. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. Revised versions will be posted on our website or app, with the updated date clearly indicated.

10. Contact Us

For questions, concerns, or complaints about this Privacy Policy, please contact our support team.

Our Commitment

Nirban is committed to building a compassionate, ethical, and transparent mental health ecosystem.

Your trust is our responsibility - and your privacy, our promise.